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Christmas Closure

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The WECIL office is closed from 2pm on Thursday 24th December 2020 and will reopen on Monday 4th January 2021.

We wish you a peaceful Christmas break and hope, more than ever, that you will be able to enjoy the festive season. However, if you do require front line services during the break, details are below:

For urgent coronavirus help including obtaining food supplies, other essential items and medication

BristolWe Are Bristol 0800 694 0184 – (freephone, 8.30am to 5pm Monday to Friday, 10am to 2pm Saturday, Sunday and bank holidays)

Bath and North East Somerset – Community Wellbeing Hub 0300 247 0050 or email (9am-5pm but closed bank holidays and weekends)

If you have a Health or Social care emergency

Bristol City Council, South Gloucestershire Council and Bath & North East Somerset Emergency Duty Teams can be reached at 

01454 615 165

If you are deaf or hard of hearing, text ‘EDT’ followed by your name and message to 60066

Bristol Weblink

South Gloucestershire Weblink

B&NES Weblink


Mental health support

The Sanctuary (Thurs-Mon 4pm-midnight) Weblink 0117 954 2952

Bristol Mindline (Mon-Sun 7pm-11pm) Weblink 0808 808 0330

Transgender specific mental health support (Mon and Fri 8pm-midnight)

Bristol Mindline Trans+ Weblink 0300 330 5468

Advice Lines

North Bristol Advice  0117 951 5751

St Pauls Advice  0117 955 2981

South Bristol Advice 0117 985 1122

For people aged over 55

AGE UK 0117 923 5353

Benefits Advice

Bristol Council Welfare Rights  0117 352 1888

South Gloucestershire

Advice lines

South Gloucestershire Advice 0117 951 5751

Age UK South Gloucestershire 01454 411707

All areas

If you’re having difficult time or worried about someone else

Samaritans Weblink 116 123


Mental health support

Bristol, North Somerset and South Glos – NHS helpline (24/7)

VitaMinds Weblink 0800 0126549


For older people and their families coping with the pandemic

Age UK support hub 0117 929 7537

If you are bereaved

Cruse Weblink 0808 808 1677

Housing advice

Shelter 0344 515 1430

Debt and benefits Advice

Talking Money 0117 954 3900

Citizens Advice 03 444 111 444

We will see you again in the new year!

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